PRIVACY POLICY

Grayson Made respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information when you:

• Place an order,
  
• Subscribe to our mailing list,
  
• Enter a competition or survey,
  
• Contact us directly.
  

The types of information we collect may include:

• Name, email address, phone number, billing and delivery address, and payment details.
  

We do not collect sensitive details such as political or religious beliefs, health or sexuality, racial or ethnic background, or criminal history.

Cookies & Tracking

Like most websites, we use cookies to enhance your browsing experience. Cookies are small files stored on your device that remember your preferences and make the site easier to use.

In particular:

• Your IP address may be processed to determine your location for currency conversion.
  
• A temporary session cookie may store your selected currency so prices remain consistent while you browse.
  

Cookies do not personally identify you. You can disable them in your browser, but some website functions may be limited.

How We Use Your Information

Your personal information may be used to:

• Process and fulfil your orders,
  
• Communicate with you regarding purchases or support,
  
• Improve our website, services, and product offerings,
  
• Conduct research and surveys,
  
• Share updates, promotions, or special offers (if you’ve opted in).
  

You may opt out of marketing communications at any time by clicking “unsubscribe” or contacting us.

Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share limited details with trusted third parties such as:

• Payment processors,
  
• Courier and delivery providers,
  
• IT and customer support services.
  

These providers are contractually required to keep your information secure and confidential. Information may also be disclosed where required by law.

Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no internet transmission can be guaranteed 100% secure. You provide information at your own risk.

Email, SMS & Spam Compliance

Grayson Made complies with Australian spam laws and equivalent international regulations.

We guarantee that:

• You will only receive marketing emails and/or SMS if you’ve subscribed or consented,
  
• You may unsubscribe at any time,
  
• We will not use address-harvesting software or sell your details to third parties.
  

If you receive an email that appears to come from Grayson Made but was unsolicited, please notify us immediately.

Access & Correction

You have the right to access and update the personal information we hold about you. If your details change or you believe information is incorrect, please contact us so we can update our records.

Changes to this Policy

This Privacy Policy may be updated from time to time. Any updates will be published on our website, and the most current version will apply.

For further information about privacy rights, please visit the Office of the Australian Information Commissioner: www.oaic.gov.au.